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  • Kevin Bong
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2 replies

Hi, one of my employees keeps having to reset her password every time she logs out. Any idea why this is happening?

This is the error messege:

Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help.

The Process: 

Try to log in
The error comes up
We reset the password
Get logged in with new password
Log out
Repeat

Thanks