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  • Steve Grubmier
  • NEWBIE
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  • Member since 2016
  • Sales Manager
  • Domain.com.au
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2 replies

Are there any app plugins (IOS) to recognise incoming calls from clients and can log an event after the conversation

I'm looking for a solution for incoming calls to log to Salesforce (Salesforce1 app) after a conversation has been completed.
To go one step further, I'd also like missed calls from customers to register in SF so that I can look at team activity and customer return call rates and timelines. Looking at full customer communication activity.

Recording Txt messaging comms to and from a customer would also be ingenious, this is quickly becoming an effective means of communication with clients. 

Does anyone have any ideas? 
2 replies

Are there any app plugins (IOS) to recognise incoming calls from clients and can log an event after the conversation

I'm looking for a solution for incoming calls to log to Salesforce (Salesforce1 app) after a conversation has been completed.
To go one step further, I'd also like missed calls from customers to register in SF so that I can look at team activity and customer return call rates and timelines. Looking at full customer communication activity.

Recording Txt messaging comms to and from a customer would also be ingenious, this is quickly becoming an effective means of communication with clients. 

Does anyone have any ideas?