Hi All,

Need your help, curently we have issues when we reply/answer the case will show the notification "Error: You can't reply to this reply because the originating comment not in salesforce".
Need your advice.

Fery

Hi All,

Can someone help me, because i have the issues on my workflow rules where  we expecting to get a flag when the Social Post is responded over 15 mins as our threshold. infact there is case where the worklflow isn't properly working where the case with First response time > 15 mins is not flag as over SLA.