Salesforce.com's literature says that you can have Email to Case run against multiple email addresses however their limited technical documentation does not say how to do this. I have searched the forums and Google and can't find out how to do this. My current workaround is to use multiple Email to Case clients on a server. Can someone tell me how to make one client run against multiple addresses?
We have just set up the Email to Case functionality and things are working, however, the email address of the original email is not getting populated in the case. Should it be?
For example, if user@mail.com sends an email to our Inbox and that email is dropped into SalesForce as a new case, the email address of the user (user@mail.com) is not getting dropped into the case. I would assume this is supposed to be dropped into the case. Is there something we need to set up to make this work?
