We have a connected app that is used by a syncing service to create and update contacts. The syncing service uses a dedicated users credentials to "login" via the connected app.
The issue I have is that we also use the marketing cloud connector, which uses the same user credentials but connects via the Marketing Cloud Connector app.
Sometime our sync service updates a contact. Sometimes Marketing Cloud updates a contact. But I can't tell which one did it because they both have the same display name in the Created By and Modified By fields.
Is there a way to display the name of the Connected App, rather than just the user's name?
I recently posted this (https://developer.salesforce.com/forums?id=9060G0000005Q8bQAE) about the need to surface Related Accounts for linking emails when an org has Contacts to Multiple Accounts enabled.
I've been chipping away at this and have landed on a slightly less elegant solution where a list of Related Accounts is srufaced, with each then having a link to display that account record in the pane, and from there a user can click the linking button.
I have managed to show all the accounts (see screenshot below - not very pretty yet). But I am struggling to get the link to work. The link, when clicked, should open the record within the sidebar extension, the same way that clicking any of the other record links from standard components works.
I tried just a basic link like https://cs6.lightning.force.com/one/one.app?#/sObject/0015D00000APVs4QAH/view but this just loads a blank page within the sidebar. The other standard component links look like they are using javascript of some kind.
I've tried finding documentation on how to create a link to view a record, but couldn't find anything.
Does anyone know how to do this or where there is some documentation on it?
We are implementing Live Agent using a Snap-in on our website.
I've been asked to liaise with our anallytics team to make sure that when a sale is made on our website as a result of a Live Chat conversation, this is appropriately attributed in Google Analytics.
Right now, we use Zendesk, and another service called Segment handle the integration between Zendesk and GA. However, I am unable to find anything on how to get Live Agent to "talk" to Google Analytics.
1. Does Live Agent have the ability to pass analytical data into Google Analytics? 2. Is there any callback functionality within Live Agent?
Can anyone point me to some documentation on this?
We are using Lightning Sync for Gmail with the chrome extension. It works great in terms of surfacing the Contact and Account that match the email address being used when viewing/composing an email in Gmail.
However, we are shortly going to be turning on Contacts to Multiple Accounts. I have just tested in sandbox, and the extension does NOT surface any "Related Accounts", ie: it only surfaces the Contact's Direct relationship account, but not any other non-direct related accounts. This is going to annoy a lot of people in my business who are used to using the extension as is, so I would like to have a solution available.
So, I'm thinking the best way to solve this is to develop a custom lightning component that will use to email address being viewed/composed to, to search for any Related Accounts (is would basically search on the AccountContactRelation object). Any thoughts or alternatives?
Does anyone know if there is an appexchange/pre-developed solution out there for this? Tried searching but couldn't find anything. Happy to consider a paid solution.
