Hi

Did any one implement Entitlements for Case Management system, if so can I have your feedback on the functionality of Entitlement process and the Case Milestones.

Hi

When transferring cases, how can we configure the Lookup functionality to show us only the members of certain Queue to whom the cases have to be transferred.

Right now, when we want to transfer the cases, the Lookup window is showing us all of the active users from different Queues.

Any ideas.

Kotesh

Hi

How can we disable the "Change" Link next to Case Owner field on the Case detailed page, we would not like the users to transfer the cases by clicking on "Change" link.

Regards

Kotesh

Hi

Our case management system is set to "Private", and we have Portal users and Support users.

How do we restrict the Support users NOT TO Transfer cases to the Portal users.

Hi

We have defined the "Case" object to be Private.

Our requirement is when a user creates a case for himself, the case gets assigned to a case queue based on assignment rules. Once the case is getting assigned, the user who created the case is not able to see the case.

How can a user see the list of all cases he created for himself.

Kotesh

Hi

When transferring cases, how can we configure the Lookup functionality to show us only the members of certain Queue to whom the cases have to be transferred.

Right now, when we want to transfer the cases, the Lookup window is showing us all of the active users from different Queues.

Any ideas.

Kotesh

Hi

How can we disable the "Change" Link next to Case Owner field on the Case detailed page, we would not like the users to transfer the cases by clicking on "Change" link.

Regards

Kotesh

Hi

We have defined the "Case" object to be Private.

Our requirement is when a user creates a case for himself, the case gets assigned to a case queue based on assignment rules. Once the case is getting assigned, the user who created the case is not able to see the case.

How can a user see the list of all cases he created for himself.

Kotesh

Hi all,

 We want to create a custom search tab based on the standard salesforce search engine.

 The search have to be performed only on specific objects.

 We create a new VF page and a custom tab that display the search criteria and the search button.

 We don't know how to reuse SFDC search engine and renderer !

We've made test 

 1 - using SDFC search URL but on clic, the selected tab change we go to the home tab.

"https://cs3.salesforce.com/search/SearchResults?searchType=2&search=Search&sen=001&sen=005&sen=a0K&sen=a06&sen=a0P&str="+ obj.value

  2 - using an iFrame but on clic, the iframe display the entire SFDC portal not only the search result.

Before doing Apex, i need your help/experiences.

Is it possible to solve our request without apex ?

Have you got any idea ?

Regards,

Jo

I also posted this on the New to Cloud Development Board ----

We would like to allow the team of a case owner to be able to "take over" a case, in the event of a case owner's absence from the office.  I know that SFDC rules are that only the case owner and those above that person in the role hierarchy are able to change the case owner ... can we put a read/write sharing rule in effect that will also allow certains groups to change ownership?