Data Steward/Admin-Salesforce.com

(Information Systems Specialist II)

Millipore Corporation

Bioscience Division

Danvers, MA

At Millipore, our business is growing because of dynamic talent, strong customer focus, key acquisitions and on-going product innovation.

Millipore is a leading provider of products and services that improve productivity in biopharmaceutical manufacturing and in research, analytical and clinical laboratories.  Organized into two operating divisions, its Bioprocess Division enables pharmaceutical and biotechnology companies to optimize their manufacturing productivity, ensure the quality of drugs, and scale up the productions of difficult-to-manufacture biologics.  The Bioscience Division provides innovative tools, services and biological reagents that drive advancements in biomedical and academic research and support the discovery and development of new pharmaceuticals.  Its customers are leading life science research laboratories throughout the world.  In 2006, Millipore has reported $1.255M of revenues and employs approximately 5,800 employees in more than 47 offices worldwide.

We are currently looking for an experience person to manage our CRM tool-Salesforce.com:

 Responsibilities:
· To ensuring the division gains maximum value from the SFDC information
· Manage divisional user setup, territory management, and access configuration.
· Handle routine SF.COM administrative tasks.
· Design and deploy data quality and business intelligence dashboards and reports to key stakeholders
· Enforces data rules within the division directly to the end users
· Pushes best practices and data success stories to the end-users
· Key member of multidisciplinary teams, to assist in marketing and sales initiatives, providing intricate knowledge of the data for maximum effectiveness.
· Participate in or lead small projects related to process improvement and establishment of Standard Operating Procedures around Salesforce.Com
· Work with the divisional stakeholders and the internal IT developers to achieve data quality goals through project interaction and user acceptance testing
· Develop and execute on action plans to achieve strategic goals related to data quality
· Develop and manage SF.COM support documentation and versioning.
· Maintain a high quality data environment
· Monitor quality control metrics to identify potential data issues and perform root cause analysis if data issues are identified
· Process daily data merge, deletion, and import or export requests.

Qualifications:

Bachelors degree plus at least 3 years related experience
· Strong analytical, problem solving, and process management skills.
· Ability to deal with ambiguous information.
· Embraces a fast pace environment of change
· Strong IT background as you will be using multiple development tools to ensure data success.
· Excellent communication skills, both verbal and written
· Must be able to work effectively on your own and with teams located in remote environments or in the local office
· Strong collaboration experience
· Previous experience as a manager of a CRM tool such as ACT, Goldmine, or SF.COM
· SF.COM experience is a plus

To apply, please contact Millipore at www.millipore.com/careers

With annual revenue of $4 billion, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector.  SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business.  SunGard serves more than 25,000 customers in more than 50 countries, including the world’s 50 largest financial services companies.  Visit SunGard at www.sungard.com.

The Marketing Assistant will be based in Wayne, PA as part of the Marketing Operations team. The position will be responsible for the management and administration of Salesforce.com, marketing campaign administration and the implementation and support of marketing tools for a division within SunGard Financial Systems.

Salesforce.com

• Develop a complete working knowledge of Salesforce.com from both a marketing and sales perspective
• Act as advocate for marketing and sales to help them to leverage the power of e-marketing/sales tools to plan, manage and measure business results.
• Oversee the creation and maintenance of users, hierarchies and reports, as well as data manipulation (importing, exporting, and transferring).
• Ensure consistency of usage, compliance with best practices and integrity of data
• Create and maintain documentation and job aids for using SFDC.  Create & document best practices tips & techniques
• Stay up to date with the latest offerings from SFDC, attend seminars and training as necessary and provide recommendations for continuous process improvement to management
• Assist with integration of any 3^rd party vendors
• Provide support and training to the super users and end users within the segment.
• Work closely with Division and Segment level executives to define, execute and manage Salesforce.com strategic requirements

Marketing Campaign Administration

• Act as point person of knowledge and know-how for loading, tracking and reporting marketing campaign results.

• Act as a conduit to marketing segment managers and their line of business partners to ensure that campaigns are recorded and add value, foster results.
• Specific oversight to include detail and summary level support on lead and campaign management, data integrity, custom reports/dashboard development, database acquisition and file import on prospects and customers.
• Provide marketing campaign assistance to marketing team members to include support of events, direct marketing, collateral, etc
• Assist with maintaining a group marketing database, including group registrations and trademarks, advertising listings, customer and prospect lists

Marketing Tools

• Develop a complete working knowledge of web-based marketing tools

• Assist in the rollout and implementation of tools within the segment, including the training and support of end users
• Ensure consistency of usage, compliance with best practices, and integrity of data
• Create and maintain documentation and job aids for using the tools
• Assist in the development of templates for targeted activities, multifaceted campaigns and lead nurturing  

Qualifications

• Bachelor's degree in Marketing or Business equivalent is required.
• Strong working knowledge of Salesforce.com and other e-marketing/sales tools.
• Strong training orientation and acumen.
• 1-3 years marketing experience is necessary, with specific experience using Salesforce.com.
• Extremely organized, detail oriented and ability to multitask essential.
• Excellent verbal and written communication skills and the ability to communicate with various internal and external customers.
• Ability to be adaptable and flexible in fast-paced work environment.
• Strong knowledge of MS Office Suite (Word, Excel, Powerpoint, Outlook)
• Ability to travel as needed

EQUAL OPPORTUNITY EMPLOYER, M/F/D/V

If interested, please email jenn.lyons@risk.sungard.com with resume and salary requirements.

Do you need an experienced Salesforce Developer/Administrator to:-

• Design your database
• Customise Salesforce with your tabs, records and fields
• Set up users and security protocols
• Establish what your end users really want from Salesforce
• Write reports and dashboards – for effective performance management
• Import data effectively form existing databases
• Produce and deliver tailored training to end users and administrators
• Ensure that you get the best out of your Salesforce investment
• Enable you to get on with running your business

I have proven track record of delivering Salesforce within a large Corporate and Small Businesses.

I am London based, but happy to cover most of the UK if required working on a freelance basis.

Experience

• Enthusiastic, self‑motivated individual with 19 years experience gained in customer service, service development and project management
• Managed and delivered an internal Salesforce implementation across multi-site business for major FTSE 100 company
• Cross sectional working to gather requirements
• Creation and delivery of end user and administrator training
• Business as usual Salesforce administrator

Skills

• Excellent communication, technical, analytical and planning skills
• Proven track record of change management, people and contract management
• Analytical skills
• Aptitude for problem solving

For more information and contact details visit www.messenbird.info

Apprivo is recognized as a leading salesforce.com implementation partner with a growing presence in both small/medium and global organizations. Apprivo is expanding our consulting practice with professionals that have experience with either salesforce.com implementation consulting or CRM consulting. We're looking for people with world-class skills with a preference for a fast paced, entrepreneurial, start up environment who want to take their career to the next level.  

Apprivo offers an aggressive compensation package and awards top performers with ability to earn base salary plus percentage of billable hours.

The Senior Consultant role requires the ability to build strong client relations, understand customer requirements and business processes, and a proven ability to create and deliver CRM solutions that meet customer needs.

Apprivo is based in downtown San Francisco at One Market, conveniently located to salesforce.com, local transportation, and the Ferry Building. Minimal travel is required.

Responsibilities

·         Manage implementation projects from post sale to post go-live

·         Manage resource requirements on each project

·         Write customer deliverables and implementation plans

·         Provide customer training as required

·         Configure Salesforce.com

·         Attain or exceed billable utilization target

General Skill Requirements

·         Experience in customer consulting, through setting, managing, and delivering on customer expectations

·         Strong analytical, problem solving, client relationship, and communication skills

·         Experience and familiarity with CRM/salesforce.com software implementation methodologies and tools

·         Experience in analyzing and documenting customer business processes and conducting gap analysis between packaged application functionality and customized solutions

·         Excellent leadership, communication (written and oral) and interpersonal skills

·         University degree or equivalent relevant experience.

CRM Experience

·         2-5 years experience in a consulting role

·         2-5 years experience managing complex CRM projects and interacting with stakeholders from technical and business disciplines

·         Understanding of the full spectrum of CRM planning including: lead generation, customer analytics, sales planning, channel and partner management, closed loop marketing and sales effectiveness measurement

To apply visit Apprivo at www.apprivo.com/company_careers.asp